Testimonials

 

When other Oriental rug cleaners hear about RugSpa’s fantastic success, we predict copycat rug cleaning by mail services will start popping up around the US. However, RugSpa is the original. Others might try to copy us but only RugSpa has the oriental rug cleaning by mail system down to an art so that you can be positive you will enjoy a smooth, worry-free experience. We have been cleaning rugs this way for years, and we have real testimonials to prove it!

Please read the below testimonials from our very satisfied customers, and we will let them speak to you!

I am greatly enjoying my new Oriental Carpets book. Thank you so much for giving it to me. Reading about the different methods of carpet-making, and s eeing the beautiful photos is a delight. Tom and I are happy to be able to purchase carpets like these today while they're still being made the time-honored, hand-knotted and loomed way. I hope this ancient art will not soon die out. We're both very much looking forward to receiving our next hadmade carpet from you toward the end of this year. It's always a pleasure dealing with you and your very capable staff.

Sana Freeborn
I just want to let you know we are very pleased with the cleaning of our carpet and your service. I am so happy we could send the rug back to the place it was purchased to have it cleaned. It has been a family heirloom for over 55 years.

Ann Reidd, Bow, WA
We have pets that have gotten the best of our wool rugs. After cleaning and disinfecting all spots and odors are gone. I even recommend RugSpa to my friends at work.

Donald Robertson, TX
We had several handmade and handtufted rugs given to us and we had no knowledge on how to care for them or repair them. We emailed RugSpa in Spokane, Wash. for a care guide and instructions. They provided us with free materials without even trying to sell us anything. It was appreciated.

Kathy Paulson, Eugene, OR
We had some bad smoke damage in our home. I thought we would always have that odor but thanks to RugSpa both the smell and the soot were removed from our machine-made Karastan wool rugs. They even waited until our home was inhabitable again to send back our rugs. We were delighted!

Gary Sokolik, Perry, MO
When our rugs need cleaning we find it very convenient to roll them up and slide them into a shipping sleeve ready for FedEx to pick up at our doorstep. We find RugSpa to do quality work and their customer service very satisfying as a service and buying process.

Jean O'Brien, Campbell, CA
Our Persian rugs needed cleaning so I looked online using Oriental rug cleaners as a search term and found your valuable service -- even more so because one did not exist in our city. RugSpa is a very convenient service to use and we will re-use them again.

David Ortez, San Rafae,l CA
Our basement flooded and the colors ran on our Pakistan vegetable-dyed handloomed rug. We went to the Internet and looked up Oriental rug cleaning and found RugSpa in Spokane WA, who specializes in rug cleaning and repairing Oriental rugs. Because our rug had red colors that had run they suggested we give it 3 to 5 days in the summer sun to dry and then send it in and they would do the final touches. We did and they then removed the last traces of run color and we are thrilled at the results!

Joseph M. Walsh, Rochester, NY
We always trust RugSpa's professional rug cleaning and restoration services. I recommend them highly!

Dr. John Moyer (former Washington State Senator and Representative), WA
Dear Richard. We are enjoying our rugs so very much. Thank you for all you did to make buying rugs a good experience for us. We learned so much and enjoyed our time in your store.

Carol Iddins
Our older Persian rug needed a 2" x 2" hole reweaved in the exact colors and design as the original. Since we reside in a smaller community this specialized service does not exist. I Googled Oriental rug restoration and found the RugSpa two states away, who provided easy, convenient shipping and handling. They returned my rug when they said they would and it was done right the first time. Try them. You'll like them!

Donna Weiner, Helena, MT
We received our rug yesterday and it looks beautiful! I can't thank you enough for restoring this rug back to its original beauty. Your RugSpa company has made the process of shipping and receiving my rug so easy I will recommend it to anyone no matter where they are located. Your personal attention was very comforting. Thank you again!

Janie Bumpus, Bumpus Appraisal Service, Lampasas, TX
We needed phone assistance with our Oriental rugs because of the fringe and edges starting to fray. We went online and located the RugSpa company. Using their 1-800 # we were able to get most of our questions answered over the phone with rough cost estimates. We later started sending rugs in and are very satisfied with the outcome. I recommend them highly!

Jenifer Lee, Salem, CT
We had a smoke damaged Chinese wool rug that we were going to dispose of because we thought it could never be restored to look good again. Someone mentioned the RugSpa name and we spoke with them. We arranged for them to try to clean the rug and they agreed that if it did not look good they would dispose of it and not charge us for the cleaning. This enabled us to be only at risk for the shipping. We gave it a try and now it is as beautiful as new and resting back home on our living room floor.

Robert White, Austin, TX
Because our rugs are of antique quality we used to clean them ourselves before we discovered a much easier and better way. Now we use the RugSpa rug cleaning service because they have consistently good results and so now we sleep easy at nights. They ship, insure and return them correctly.

John DePaola, Westwood, NJ